Return Policy

Our Promise

We want you to be fully satisfied with your purchase. Below are our return, exchange, and warranty policies by product category. If you have any questions, please contact our team.

Karaoke Equipment & Healing Jewelry

30-Day Return & Exchange + 1-Year Warranty (Karaoke products)

Exchange Policy (Within 30 Days)

You may exchange your item within 30 days of delivery for another item in the same category:

• Karaoke set → karaoke set
• Mixing amplifier → mixing amplifier
• Speakers → speakers
• Microphones → microphones
• Healing jewelry → healing jewelry

• TITTAC covers shipping both ways for all approved exchanges.
• If the new item is higher in price, you pay the difference.
• If the new item is lower in price, we refund the difference.

Return Policy (Within 30 Days)

You may return your item within 30 days for any reason.

• You are responsible for one-way return shipping, as we’ve already covered shipping to you.
• You may ship the product back using your preferred carrier, or request a prepaid return label from us. If you request a label, the label cost will be deducted from your refund.

Warranty Policy (Karaoke Products — 1 Year)

• All karaoke products come with a 1-year warranty.
• If the item is found defective within the warranty period, TITTAC will replace it with a new unit.
• We cover all shipping costs involved in the warranty replacement process.
• Warranty does not cover physical damage, misuse, or modifications made by the user.

Massage Chairs

30-Day Return & Exchange (Shipping terms differ due to freight delivery)

Return Policy (Within 30 Days)

You may return a massage chair within 30 days for any reason.

• Due to freight handling, the customer is responsible for shipping both ways (outbound + return shipping).
• Refunds are issued after the chair is returned and inspected.

Exchange Policy (Within 30 Days)

Exchanges may be available within 30 days under these conditions:

• The replacement chair must be the same price or higher.
• If the new chair is higher in price, you pay the difference.
• The customer is responsible for one-way shipping (freight) for the exchange.

Important Conditions (All Categories)

• All original boxes, packaging materials, and accessories must be kept and returned in good condition.
• Items must be returned in like-new condition, free from damage or excessive wear.
• Refunds are issued once the returned product is received and inspected.

Start a Return or Exchange

• Please include your order number and a brief note on the issue/request.
• For damaged or incorrect items, please attach clear photos of the box, shipping label, and product.

If you need help, please call 1-800-640-5888 or click Contact Us.