Return Policy

Our Promise

We want you to feel confident when shopping with Tittac. Our goal is to keep our return, exchange, and warranty process clear, fair, and easy to understand.

• Policies are organized by product category for easier review.
• We clearly explain shipping responsibility and return conditions.
• Approved warranty claims are handled as quickly as possible.
• If you are unsure about your item, our team is available to help.

At a Glance

Karaoke Products & Healing Jewelry

30-Day Return & Exchange + 1-Year Warranty (karaoke products)

Exchange Policy (Within 30 Days)

You may exchange your item within 30 days of delivery for another item in the same category:

• Karaoke set → karaoke set
• Mixing amplifier → mixing amplifier
• Speakers → speakers
• Microphones → microphones
• Healing jewelry → healing jewelry

• Tittac covers shipping both ways for approved exchanges.
• If the new item costs more, you pay the difference.
• If the new item costs less, we refund the difference.

Return Policy (Within 30 Days)

You may return your item within 30 days for any reason.

• You are responsible for one-way return shipping, since we already covered shipping to you.
• You may return the item using your preferred carrier, or request a prepaid return label from us. If a prepaid label is requested, the label cost will be deducted from your refund.

Warranty Policy (Karaoke Products — 1 Year)

• All karaoke products come with a 1-year warranty.
• If the item is found defective during the warranty period, Tittac will replace it with a new unit.
• We cover all shipping costs involved in the warranty replacement process.
• The warranty does not cover physical damage, misuse, or modifications made by the user.

Massage Chairs

30-Day Return & Exchange (freight-related shipping terms apply)

Return Policy (Within 30 Days)

You may return a massage chair within 30 days for any reason.

• Because of freight handling, the customer is responsible for shipping both ways (outbound and return shipping).
• Refunds are issued after the chair is returned and inspected.

Exchange Policy (Within 30 Days)

Exchanges may be available within 30 days under these conditions:

• The replacement chair must be the same price or higher.
• If the new chair costs more, you pay the difference.
• The customer is responsible for one-way shipping (freight) for the exchange.

Important Conditions

• All original boxes, packaging materials, and accessories must be returned in good condition.
• Items must be returned in like-new condition, free from damage or excessive wear.
• Refunds are issued once the returned product is received and inspected.

Important Conditions (All Categories)

• All original boxes, packaging materials, and accessories should be kept and returned in good condition whenever applicable.
• Returned items should be in like-new condition, without damage, misuse, or excessive wear.
• Returned items are reviewed before refunds, exchanges, or warranty replacements are finalized.
• Any shipping deduction or price difference will be clearly explained before processing, when applicable.

Start a Return or Exchange

To help us process your request faster, please send:

• Your order number
• A short note explaining the issue or request
• Clear photos of the item, shipping label, and box for damaged or incorrect deliveries

Our team will review your request and guide you through the next steps.