3-Year
Limited Warranty
- Year 1: In-home service, parts, and labor
- Years 2–3: Replacement parts only
The Osaki Hamilton LE (Limited Edition) massage chair delivers advanced massage technology with premium features for a complete full-body experience. With adjustable 3D rollers, an ergonomic SL-Track, intelligent body scanning, Zero Gravity Recline, Voice Control, and specialized foot massage, the Hamilton LE offers deep relaxation, muscle relief, and exceptional comfort at home.
3D Massage Rollers
Customize your massage with adjustable 3D rollers offering 5 speed levels, 5 intensity levels, and 5 width settings. These rollers deliver a deep, human-like massage that adapts to your body's natural contours.
SL-Track System
The durable SL-Track follows the spine’s natural curve, extending beyond the glutes to the hamstrings for full-body coverage. Intelligent body scanning maps your shoulders and spine for a personalized massage every time.
Voice Control
Easily control your massage using built-in voice commands. Just say “Hey Alice” or press the armrest button to activate voice control. The Hamilton LE recognizes 15 essential commands for effortless adjustments.
Space-Saving Design
Maximize your living space with Hamilton’s space-saving design. The chair requires only 2 inches of clearance from the wall, allowing for a full recline even in smaller spaces.
Zero Gravity Recline
The Hamilton LE offers 3 Zero Gravity recline positions, elevating your feet to align with your heart, reducing spinal pressure, improving circulation, and enhancing overall relaxation.
Smart Remote Control
Personalize your massage experience with ease. The Hamilton LE offers 21 auto programs, 6 massage techniques, and adjustable speed, intensity, and width settings for total comfort and control.
Automatic Leg Extension
The automatic footrest extends up to 6.5 inches to accommodate users of different heights, ensuring proper leg positioning and customized support for your lower body.
Wireless Charging Pad
Conveniently recharge your smartphone during your massage session. The built-in wireless charging pad is located on the armrest, keeping your device within easy reach.
Lumbar Heat Therapy
Targeted lumbar heat promotes blood circulation, reduces muscle stiffness, and enhances overall relaxation, delivering deep relief for lower back tension.
Calf Kneading Massage
The Hamilton LE’s powerful calf kneading function relieves muscle fatigue, reduces stiffness, and promotes relaxation for tired legs after long periods of standing or activity.
Osaki Massage Chair Warranty
Osaki massage chairs are covered against defects in materials and workmanship under normal residential use. Coverage begins on the original purchase date and applies only to the original purchaser.
Warranty Coverage
5-Year
Limited Warranty
- Years 1–3: In-home service, parts, and labor
- Years 4–5: Replacement parts only
Warranty coverage varies by model. Please refer to the product specifications to confirm whether the chair includes the 3-year or 5-year limited warranty.
What Is Not Covered
- Physical, accidental, or cosmetic damage
- Commercial, corporate, rental, or institutional use
- Misuse, neglect, improper maintenance, or failure to follow instructions
- Unauthorized repairs, alterations, or modifications
- Electrical disturbances, power surges, or loss of power
- Environmental damage, including rust, corrosion, fire, flood, wind, hail, earthquake, or tornado
- Shipping or handling damage
- Normal wear, including fading, fabric pilling, stitching, Velcro, and zippers
- Products purchased from unauthorized resellers
Osaki warranties are non-transferable and apply only to the original purchaser. Loss of use while the product is being inspected or repaired is not covered.
Need Warranty Service?
Contact TITTAC Customer Support with your order number and a description of the issue. Photos or videos may be requested to assist with diagnosis. Our team will help coordinate the appropriate warranty service with Osaki.
Shipping, Exchanges & Returns
Review the delivery options, inspection requirements, and 30-day exchange and return terms for TITTAC massage chairs.
Free Curbside Freight Delivery
Massage chairs include free curbside freight delivery to the 48 contiguous United States. Delivery is generally estimated at 7 to 10 days, but timing may vary by product availability, destination, and freight carrier schedule.
Curbside delivery is made to the curb, driveway, or nearest safe exterior location accessible by the freight truck.
Curbside delivery does not include:
- Moving the chair inside the home
- Stairs, upper floors, or room placement
- Unpacking or assembly
- Removal of boxes and packaging materials
The customer is responsible for arranging sufficient help and equipment to move the chair from the delivery location into the home.
White Glove Delivery
White Glove Delivery is available for an additional charge. Pricing and included services vary by chair model, delivery address, and local service provider.
- The chair is delivered through a local delivery and assembly provider
- The provider contacts the customer to arrange an appointment
- In-home delivery and assembly are provided according to the confirmed service level
- Stairs, room placement, unpacking, and packaging removal must be confirmed in advance
White Glove Delivery generally adds 7 to 10 days to the regular delivery estimate. All White Glove charges are non-refundable once the service has been arranged.
Alaska & Hawaii
Free shipping does not apply to Alaska or Hawaii. Please contact TITTAC before ordering to confirm available delivery options and receive a freight quote.
Inspect Your Delivery
Inspect the packaging and visible condition of the chair before signing the delivery receipt.
- Note all visible damage clearly on the delivery receipt
- Take photos of the packaging, shipping labels, damage, and receipt
- Contact TITTAC as soon as possible
- For severe damage, contact TITTAC before refusing delivery whenever possible
Signing without a damage notation may limit the ability to file a successful freight claim. Concealed damage or functional issues discovered after unpacking should be reported promptly.
30-Day Exchanges & Returns
A massage chair may be requested for exchange or return within 30 days from the purchase date. TITTAC approval and return instructions are required before the chair is shipped back.
Return for a Refund
- The customer is responsible for the original outbound freight cost
- The customer is responsible for return freight
- Applicable freight charges will be deducted from the refund
- White Glove Delivery charges are non-refundable
Exchange for Another Chair
- Price differences are adjusted according to the replacement chair
- Applicable freight charges are the customer's responsibility
- Higher- and lower-priced exchanges may have different freight treatment
- White Glove service for a replacement chair is charged separately
Returned chairs must be securely packaged for freight transport. The customer is responsible for damage caused by improper return packaging.
Refused or Undeliverable Shipments
Customers may be responsible for outbound freight, return freight, redelivery, storage, and any White Glove charges already incurred when delivery is refused without approval, an appointment is missed, or an incorrect or incomplete address is provided.
Questions About Delivery or Returns?
Contact TITTAC for White Glove pricing, Alaska or Hawaii freight quotes, delivery damage assistance, and exchange or return authorization.
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