3-Year
Limited Warranty
- Year 1: In-home service, parts, and labor
- Years 2–3: Replacement parts only
Discover the ultimate escape with the Escape Duo, designed to turn your daily routine into a personalized wellness retreat. Featuring advanced health detection technology, this chair monitors key wellness indicators and customizes each massage to your body’s unique needs. Its dual massage mechanism, immersive 4D technology, and soothing heat therapy work together to provide deep relaxation and tailored comfort. With the Escape Duo, every session is crafted for your optimal well-being. Redefine relaxation with a chair that makes your personal retreat as extraordinary as you are.
AI Series Health Detection
The Escape Duo massage chair is equipped with an advanced health monitoring system that tracks key wellness metrics, including fatigue levels, heart rate, blood oxygen, microcirculation, and heart rate variability. With this real-time data, its AI-powered system intelligently adjusts each session to deliver a personalized massage experience based on your body’s current state.
Wide Touchscreen Monitor
The Escape Duo is equipped with an intuitive touchscreen interface, making it easy to customize your massage, browse through preset programs, and enjoy seamless access to YouTube—all at your fingertips.
Automatic Body Scan
The Escape Duo's advanced automatic body scan technology precisely detects your body’s unique contours and dimensions, ensuring a customized massage experience that offers both comfort and effectiveness.
4D + 4D Mechanism
The Escape Duo features an advanced 4D+4D dual massage mechanism that delivers a range of human-like techniques for a deeply personalized experience. Its quad precision rollers adjust in depth and speed to provide targeted relief for muscle tension, with independent controls for each mechanism. For enhanced comfort, the heated rollers glide along your body’s natural contours, combining therapeutic warmth with precision massage to ease tension and deliver soothing, unmatched relaxation.
SL Flex Track System
The Escape Duo redefines traditional SL-track massage with its innovative SL Flex Track system, offering enhanced flexibility for greater adaptability and comfort. This advanced design maintains a consistent angle relative to the backrest, ensuring continuous support throughout your session. The flexible SL-track also delivers an intensive stretch while providing comprehensive coverage from the neck and shoulders down to the hamstrings.
Zero Gravity And 2 Modes
Inspired by NASA technology, the Escape Duo offers Zero Gravity reclining with two modes—Leisure and Cinema—that create a sensation of weightlessness for ultimate relaxation. Users can choose from automatic presets or manually adjust the recline positions using the intuitive remote control, ensuring a fully personalized comfort experience.
Heated Therapy
The Escape Duo features advanced heating technology that provides targeted warmth to the lumbar, waist, and calves, helping to ease muscle tension and promote deeper relaxation.
57-Cell Full Body Air Massage
The Escape Duo is equipped with 57 strategically placed air cells that provide full-body compression therapy, enhancing relaxation and promoting faster muscle recovery.
Space Saving Technology
The Escape Duo features innovative Space-Saving Technology, needing only 1 inch of clearance from the wall to achieve a full recline. This smart, space-efficient design maximizes functionality, making it ideal for any room or living space.
Automatic Extendable Footrest
Engineered for exceptional versatility, the Escape Duo effortlessly adapts to users of all heights and body types. Its automatic extendable footrest extends up to 7.1 inches, delivering personalized comfort and optimal support for every individual.
Calf And Foot Rollers
The Escape Duo is equipped with calf and foot rollers positioned along the outer and back calves, as well as the soles of the feet, delivering a deep, soothing massage that effectively relieves tension and promotes total relaxation.
Monster Bluetooth Speakers
The Escape Duo’s Monster Quad Bluetooth Speakers deliver rich bass, crystal-clear highs, and immersive surround sound. Featuring wireless Bluetooth connectivity and noise isolation, they transform your 4D massage chair into a complete multi-sensory escape.
USB-C Port & Wireless Charging
The Escape Duo is equipped with a USB-C port and a wireless charging surface, allowing you to conveniently power your compatible devices while you unwind.
Shortcut Panels
The Escape Duo features a seamlessly integrated shortcut panel on the armrest, providing convenient access to essential controls like backrest adjustments and Zero Gravity settings.
Voice Command
The Escape Duo offers intelligent voice control, allowing you to adjust massage settings completely hands-free. Simply speak your commands for a seamless, effortless experience.
Aromatherapy & Negative Oxygen Ions
The Escape Duo’s built-in Negative Ionizer quietly refreshes the air by reducing dust, pollen, and pet dander, helping to ease allergy symptoms and create a cleaner, more comfortable environment. To enhance your experience, integrated aromatherapy disperses calming fragrances, allowing you to relax and ease into your massage naturally.
LED Lighting
Complementing the Escape Duo’s sleek design, ambient LED lighting enhances the atmosphere, creating a serene space for ultimate relaxation.
Osaki Massage Chair Warranty
Osaki massage chairs are covered against defects in materials and workmanship under normal residential use. Coverage begins on the original purchase date and applies only to the original purchaser.
Warranty Coverage
5-Year
Limited Warranty
- Years 1–3: In-home service, parts, and labor
- Years 4–5: Replacement parts only
Warranty coverage varies by model. Please refer to the product specifications to confirm whether the chair includes the 3-year or 5-year limited warranty.
What Is Not Covered
- Physical, accidental, or cosmetic damage
- Commercial, corporate, rental, or institutional use
- Misuse, neglect, improper maintenance, or failure to follow instructions
- Unauthorized repairs, alterations, or modifications
- Electrical disturbances, power surges, or loss of power
- Environmental damage, including rust, corrosion, fire, flood, wind, hail, earthquake, or tornado
- Shipping or handling damage
- Normal wear, including fading, fabric pilling, stitching, Velcro, and zippers
- Products purchased from unauthorized resellers
Osaki warranties are non-transferable and apply only to the original purchaser. Loss of use while the product is being inspected or repaired is not covered.
Need Warranty Service?
Contact TITTAC Customer Support with your order number and a description of the issue. Photos or videos may be requested to assist with diagnosis. Our team will help coordinate the appropriate warranty service with Osaki.
Shipping, Exchanges & Returns
Review the delivery options, inspection requirements, and 30-day exchange and return terms for TITTAC massage chairs.
Free Curbside Freight Delivery
Massage chairs include free curbside freight delivery to the 48 contiguous United States. Delivery is generally estimated at 7 to 10 days, but timing may vary by product availability, destination, and freight carrier schedule.
Curbside delivery is made to the curb, driveway, or nearest safe exterior location accessible by the freight truck.
Curbside delivery does not include:
- Moving the chair inside the home
- Stairs, upper floors, or room placement
- Unpacking or assembly
- Removal of boxes and packaging materials
The customer is responsible for arranging sufficient help and equipment to move the chair from the delivery location into the home.
White Glove Delivery
White Glove Delivery is available for an additional charge. Pricing and included services vary by chair model, delivery address, and local service provider.
- The chair is delivered through a local delivery and assembly provider
- The provider contacts the customer to arrange an appointment
- In-home delivery and assembly are provided according to the confirmed service level
- Stairs, room placement, unpacking, and packaging removal must be confirmed in advance
White Glove Delivery generally adds 7 to 10 days to the regular delivery estimate. All White Glove charges are non-refundable once the service has been arranged.
Alaska & Hawaii
Free shipping does not apply to Alaska or Hawaii. Please contact TITTAC before ordering to confirm available delivery options and receive a freight quote.
Inspect Your Delivery
Inspect the packaging and visible condition of the chair before signing the delivery receipt.
- Note all visible damage clearly on the delivery receipt
- Take photos of the packaging, shipping labels, damage, and receipt
- Contact TITTAC as soon as possible
- For severe damage, contact TITTAC before refusing delivery whenever possible
Signing without a damage notation may limit the ability to file a successful freight claim. Concealed damage or functional issues discovered after unpacking should be reported promptly.
30-Day Exchanges & Returns
A massage chair may be requested for exchange or return within 30 days from the purchase date. TITTAC approval and return instructions are required before the chair is shipped back.
Return for a Refund
- The customer is responsible for the original outbound freight cost
- The customer is responsible for return freight
- Applicable freight charges will be deducted from the refund
- White Glove Delivery charges are non-refundable
Exchange for Another Chair
- Price differences are adjusted according to the replacement chair
- Applicable freight charges are the customer's responsibility
- Higher- and lower-priced exchanges may have different freight treatment
- White Glove service for a replacement chair is charged separately
Returned chairs must be securely packaged for freight transport. The customer is responsible for damage caused by improper return packaging.
Refused or Undeliverable Shipments
Customers may be responsible for outbound freight, return freight, redelivery, storage, and any White Glove charges already incurred when delivery is refused without approval, an appointment is missed, or an incorrect or incomplete address is provided.
Questions About Delivery or Returns?
Contact TITTAC for White Glove pricing, Alaska or Hawaii freight quotes, delivery damage assistance, and exchange or return authorization.
