3-Year
Limited Warranty
- Year 1: In-home service, replacement parts, and labor
- Years 2–3: Replacement parts only
Osaki DuoMax Massage Chair
Advanced 4D + 3D dual-mechanism massage with intelligent full-body personalization
The Osaki DuoMax is designed for customers who want a highly advanced massage chair with two independent massage mechanisms, flexible neck-to-hamstring coverage, wellness-based massage recommendations, targeted heat, and focused calf and foot massage.
Its Duo Tech 4D + 3D massage system, SL Flex Track, AI Series Intelligent Health Detection, 36-cell air compression, heated jade cores, and modern comfort features work together to create a deeply customizable massage experience for everyday relaxation at home.
Best for
Users who want premium dual-mechanism massage, intelligent wellness readings, strong calf and foot coverage, body heat features, and convenient hands-free control.
Massage feel
The DuoMax combines a 4D mechanism with a separate 3D mechanism to create layered upper- and lower-body coverage with adjustable depth, speed, and massage focus.
Room fit
The space-saving recline requires approximately 5.5 inches of rear clearance. Measure the room, doorway, hallway, turns, and delivery path before ordering.
Key massage features
These are the main DuoMax features most customers should understand before choosing this chair.
AI Series Intelligent Health Detection
The DuoMax uses built-in sensors to display wellness-related readings such as heart rate, blood oxygen level, and fatigue index. Its AI-driven system can use these readings to recommend a massage session based on the user’s current condition.
- Provides real-time wellness readings through the chair interface.
- Supports a more personalized massage recommendation.
- Helpful for households where different users prefer different massage styles.
Duo Tech 4D + 3D Massage Mechanism
Two independent massage mechanisms allow the DuoMax to address the upper and lower body with greater flexibility. The precision rollers vary massage depth and speed to reproduce a wider range of human-like massage movements.
- Dual mechanisms can work different body areas during the same session.
- Adjustable depth and speed help customize massage intensity.
- Broad coverage supports relief from the neck and shoulders through the lower body.
SL Flex Track
The SL Flex Track follows the natural curve of the spine while adding flexibility through the reclining motion. It delivers massage coverage from the neck and shoulders through the lower back, glutes, and hamstrings.
- Combines extended SL-style coverage with added flexibility.
- Helps maintain roller contact as the chair changes position.
- Supports a deeper and more complete upper- and lower-body massage path.
Heated Jade Cores and Body Heat Therapy
Two heated jade cores move along the massage path to combine roller pressure with targeted warmth. The DuoMax also adds lower-back heat and a heated shawl that can be placed across the chest or stomach area.
- Heated jade cores add warmth along the roller path.
- Lumbar heating supports a warmer lower-back massage.
- The heated shawl provides flexible warmth across the front of the body.
Piano-Key Arm Massage and 36-Cell Air Compression
The arm sections use a piano-key-style massage design to provide focused contact around the arms. A total of 36 strategically placed air cells deliver rhythmic compression around the shoulders, arms, hips, calves, and feet.
- Piano-key elements provide more detailed arm coverage.
- Air compression surrounds major upper- and lower-body areas.
- Roller and air massage work together for a fuller massage feel.
Deep Calf Kneading
The DuoMax combines vertically moving calf rollers with surrounding air compression to create a deeper lower-leg massage. Instead of only rotating in one place, the calf mechanism moves up and down for more focused coverage.
- Vertical roller movement works along the calf muscles.
- Airbags help hold and compress the legs during massage.
- Designed for users who want stronger, more detailed calf coverage.
Foot Rollers and Automatic Extendable Footrest
Each foot section contains two specialized rollers designed to massage from heel to toe. The automatic footrest extends up to approximately 7.8 inches to accommodate users of different heights.
- Two rollers per foot provide broad sole coverage.
- Reflexology-style ridges apply focused pressure under the feet.
- Automatic extension helps improve leg fit and body alignment.
Additional comfort and control features
These supporting features make the DuoMax easier to use and more complete for regular home relaxation.
2-Stage Zero Gravity
Two Zero Gravity positions support the body at different reclining angles for a more relaxed massage posture.
Smart Voice Control
Selected chair functions can be operated with the voice commands listed in the owner manual.
Side Panel Control
Quick controls on the armrest provide easy access to essential chair functions.
Bluetooth Speakers
Built-in speakers near the headrest let users enjoy music, podcasts, or calming audio during massage.
Wireless Charging
The integrated charging surface powers compatible smartphones without requiring a cable.
Automatic Footrest Extension
The footrest extends up to approximately 7.8 inches to improve fit for users of different heights.
Negative Ion Feature
The built-in negative-ion function is designed to complement the atmosphere around the chair during relaxation.
Removable Headrest
The headrest can be removed to adjust cushioning and head or neck positioning.
Lower-Back Heat
Dedicated lumbar warmth adds another layer of comfort during compatible massage sessions.
Heated Body Shawl
The removable heated shawl can provide targeted warmth across the chest or stomach area.
Full-Body Air Massage
Thirty-six air cells provide compression around the shoulders, arms, hips, calves, and feet.
Premium Home Design
The DuoMax combines advanced massage technology with a refined, modern appearance for upscale home interiors.
Before you choose the DuoMax
The DuoMax is a large, feature-rich massage chair. Before purchase, confirm that its massage strength, seat fit, room dimensions, doorway clearance, delivery path, warranty, and delivery option are appropriate for your home.
- Measure the final placement area in both upright and reclined positions.
- Check the doorway, hallway, stairway, turns, and delivery route.
- Allow approximately 5.5 inches of rear wall clearance.
- Ask Tittac about delivery, setup, warranty, and return expectations before ordering.
Osaki DuoMax FAQ
What makes the DuoMax different from a standard massage chair?
The DuoMax uses separate 4D and 3D massage mechanisms, SL Flex Track coverage, intelligent wellness readings, heated jade cores, piano-key arm massage, deep calf kneading, and an extendable footrest.
What does the intelligent health detection system measure?
The chair displays wellness-related readings such as heart rate, blood oxygen level, and fatigue index, then uses those readings to recommend a massage session. These readings are not medical diagnosis.
How much wall clearance does the DuoMax need?
The space-saving design requires approximately 5.5 inches behind the chair for a full recline. Always confirm the final placement and delivery path before ordering.
Does the DuoMax massage the calves and feet?
Yes. It combines vertically moving calf rollers, calf air compression, two rollers under each foot, and an automatic footrest that extends up to approximately 7.8 inches.
Are the health readings, heat, or negative-ion feature medical treatments?
No. The chair is intended for comfort and relaxation. Its readings, massage, heating, and negative-ion functions are not medical diagnosis or treatment and should not replace professional healthcare advice.
Get help choosing the right massage chair
Local customers can visit the showroom. Out-of-state customers can get help by phone, text, or chat before ordering.
- Compare massage style, chair size, and comfort features before ordering.
- Ask about delivery options, setup expectations, warranty coverage, and return details for your location.
- Get help by phone, text, chat, or showroom visit depending on where you live.
Need help before ordering? Talk with Tittac before you choose your massage chair.
Local customers can compare massage chairs in person. Out-of-state customers can still get help by phone, text, or chat before ordering.
Specifications
| Massage Mechanism | 4D + 3D Dual Mechanism |
|---|---|
| Massage Track | SL Flex Track |
| Intelligent Health Detection | Heart Rate, Blood Oxygen, and Fatigue Index Readings |
| Heating Cores | 2 Heated Jade Cores |
| Air Massage & Lower-Body Comfort | |
| Total Air Cells | 36 |
| Air Massage Areas | Shoulders, Arms, Hips, Calves, and Feet |
| Calf Massage | Vertically Moving Calf Rollers with Air Compression |
| Foot Rollers | 2 Rollers per Foot |
| Automatic Footrest Extension | Up to 7.8" |
| Heat & Recline | |
| Body Heat Therapy | Lumbar Heat and Heated Shawl |
| Zero Gravity | 2-Stage |
| Wall Clearance | Approximately 5.5" |
| Controls & Convenience | |
| Voice Control | Yes |
| Side Panel Control | Yes |
| Bluetooth Speakers | Yes |
| Wireless Charging | Yes |
| Negative Ion Feature | Yes |
| Removable Headrest | Yes |
Please measure your room, doorway, hallway, stairway, turns, and delivery path before ordering. Confirm the chair’s final dimensions and delivery requirements with Tittac before purchase.
Downloads
Download the Osaki DuoMax owner manual for operating instructions, massage functions, wellness readings, voice commands, safety information, care, and maintenance.
Osaki Massage Chair Warranty
Osaki massage chairs include a manufacturer limited warranty covering eligible defects in materials and workmanship during normal residential use. Coverage begins on the original purchase date and applies only to the original purchaser.
Warranty Included With Your Chair
The warranty included with this model is shown in the preselected Warranty option above the Add to Cart button. That is the coverage that applies to your purchase and it is included at no additional charge.
Osaki Warranty Coverage by Model
5-Year
Limited Warranty
- Years 1–3: In-home service, replacement parts, and labor
- Years 4–5: Replacement parts only
Osaki warranty terms vary by model. The two plans above are shown for reference only and are not optional upgrades. Only the warranty displayed in the preselected Warranty option for this product applies to your order.
What Is Not Covered
- Physical, accidental, or cosmetic damage
- Commercial, corporate, rental, institutional, or other non-residential use
- Misuse, neglect, improper maintenance, or failure to follow the manufacturer’s instructions
- Unauthorized repairs, alterations, modifications, or use of non-approved replacement parts
- Damage caused by electrical disturbances, power surges, improper voltage, or loss of power
- Environmental damage, including rust, corrosion, fire, flood, wind, hail, earthquake, or tornado
- Shipping, delivery, moving, or handling damage
- Normal wear and cosmetic aging, including fading, fabric pilling, stitching, Velcro, and zippers
- Products purchased from an unauthorized reseller or without valid proof of purchase
Osaki warranties are non-transferable and apply only to the original purchaser. Temporary loss of use while the chair is being inspected, serviced, or repaired is not covered.
Need Warranty Service?
Contact TITTAC Customer Support with your order number and a clear description of the issue. Photos or videos may be requested to help identify the problem. Our team will review the information and help coordinate the appropriate warranty service with Osaki.
Shipping, Exchanges & Returns
Review the delivery options, inspection requirements, and 30-day exchange and return terms for TITTAC massage chairs.
Free Curbside Freight Delivery
Massage chairs include free curbside freight delivery to the 48 contiguous United States. Delivery is generally estimated at 7 to 10 days, but timing may vary by product availability, destination, and freight carrier schedule.
Curbside delivery is made to the curb, driveway, or nearest safe exterior location accessible by the freight truck.
Curbside delivery does not include:
- Moving the chair inside the home
- Stairs, upper floors, or room placement
- Unpacking or assembly
- Removal of boxes and packaging materials
The customer is responsible for arranging sufficient help and equipment to move the chair from the delivery location into the home.
White Glove Delivery
White Glove Delivery is available for an additional charge. Pricing and included services vary by chair model, delivery address, and local service provider.
- The chair is delivered through a local delivery and assembly provider
- The provider contacts the customer to arrange an appointment
- In-home delivery and assembly are provided according to the confirmed service level
- Stairs, room placement, unpacking, and packaging removal must be confirmed in advance
White Glove Delivery generally adds 7 to 10 days to the regular delivery estimate. All White Glove charges are non-refundable once the service has been arranged.
Alaska & Hawaii
Free shipping does not apply to Alaska or Hawaii. Please contact TITTAC before ordering to confirm available delivery options and receive a freight quote.
Inspect Your Delivery
Inspect the packaging and visible condition of the chair before signing the delivery receipt.
- Note all visible damage clearly on the delivery receipt
- Take photos of the packaging, shipping labels, damage, and receipt
- Contact TITTAC as soon as possible
- For severe damage, contact TITTAC before refusing delivery whenever possible
Signing without a damage notation may limit the ability to file a successful freight claim. Concealed damage or functional issues discovered after unpacking should be reported promptly.
30-Day Exchanges & Returns
A massage chair may be requested for exchange or return within 30 days from the purchase date. TITTAC approval and return instructions are required before the chair is shipped back.
Return for a Refund
- The customer is responsible for the original outbound freight cost
- The customer is responsible for return freight
- Applicable freight charges will be deducted from the refund
- White Glove Delivery charges are non-refundable
Exchange for Another Chair
- Price differences are adjusted according to the replacement chair
- Applicable freight charges are the customer's responsibility
- Higher- and lower-priced exchanges may have different freight treatment
- White Glove service for a replacement chair is charged separately
Returned chairs must be securely packaged for freight transport. The customer is responsible for damage caused by improper return packaging.
Refused or Undeliverable Shipments
Customers may be responsible for outbound freight, return freight, redelivery, storage, and any White Glove charges already incurred when delivery is refused without approval, an appointment is missed, or an incorrect or incomplete address is provided.
Questions About Delivery or Returns?
Contact TITTAC for White Glove pricing, Alaska or Hawaii freight quotes, delivery damage assistance, and exchange or return authorization.
