3-Year
Limited Warranty
- Year 1: In-home service, parts, and labor
- Years 2–3: Replacement parts only
Experience next-level relaxation with the Osaki DuoMax Massage Chair, designed to deliver a fully personalized massage experience with cutting-edge dual mechanism 4D technology. Featuring two independent massage systems, the DuoMax targets both the upper and lower body simultaneously, providing precise, human-like movements for unparalleled comfort and muscle relief.
The DuoMax is equipped with an advanced SL-Track that follows the natural curvature of your spine, ensuring comprehensive coverage from your neck and shoulders down to your glutes and hamstrings. Its intelligent body scan technology customizes each session to your unique body shape, delivering consistent, effective results.
For enhanced well-being, the DuoMax includes lumbar and calf heat therapy, full-body air compression, and Zero Gravity recline inspired by NASA technology. Relax further with built-in Bluetooth speakers, wireless charging, and convenient voice control, transforming every session into a complete multi-sensory escape.
AI Series Intelligent Health Detection
The DuoMax is equipped with advanced health monitoring capabilities, tracking key metrics like heart rate, blood oxygen levels, and fatigue index. Using this real-time data, its AI-driven system customizes each massage to suit your body’s current needs for a truly personalized experience.
Duo Tech 4D+3D Massage Mechanism
The DuoMax features an advanced 4D+3D dual massage mechanism, delivering a variety of massage techniques that replicate the feel of human hands. Its quad precision rollers adjust in both depth and speed, providing targeted, effective relief from muscle tension and everyday stress.
2 Heating Cores
Featuring heated jade cores that glide along your body’s natural contours, this function provides targeted relief by seamlessly combining the therapeutic benefits of massage and soothing heat.
SL Flex Track
The DuoMax redefines traditional SL-track massage by introducing enhanced flexibility with its SL Flex Track system. This innovative design maintains a fixed angle relative to the backrest, ensuring consistent support while allowing greater adaptability. The flexible track delivers comprehensive coverage from your neck and shoulders down to your hamstrings, providing a deeper, more effective massage experience.
Piano Key Massage
Crafted with meticulous attention to detail, the DuoMax’s piano key massager gently envelops your arms, delivering a symphony of soothing sensations. This innovative feature specifically targets arm tension—an often-overlooked area in traditional massage chairs—providing comfort and relief where it’s needed most.
Calf Rollers
Often neglected in traditional massage chairs, the DuoMax delivers targeted relief and improved circulation to the calf muscles with its integrated calf rollers. Unlike standard designs, these rollers don’t just rotate—they move up and down along each section, providing a deeper, more effective massage for your calves.
Smart Voice Control
With DuoMax’s intelligent voice control feature, you can operate the chair effortlessly, without lifting a finger. Simply follow the voice command instructions provided in the manual, and the chair will respond quickly and seamlessly to your requests.
36-Cell Full Body Air Massage
The DuoMax is equipped with 36 strategically placed airbags that deliver soothing compression therapy to key areas, including the shoulders, arms, hips, calves, and feet, enhancing circulation and promoting total-body relaxation.
Zero Gravity & Space Saving Design
Inspired by NASA, the DuoMax’s Zero Gravity position offers the ideal posture for complete relaxation. By reclining into a 2-stage Zero Gravity position, users experience a sensation of weightlessness that helps relieve pressure on the body. Thanks to Osaki’s Space-Saving Technology, the chair requires only 5.5 inches of clearance from the wall to achieve a full recline.
Body Heat Therapy
The DuoMax’s heat therapy helps soothe and warm the lower back, easing muscle tension and discomfort. For added relief, the DuoMax also features a heated shawl that provides targeted warmth to the chest and stomach area, enhancing overall relaxation.
Deep Calf Kneading
The DuoMax delivers a deep, revitalizing calf massage designed to relieve soreness and tension in the leg muscles. This advanced massage combines vertically moving kneading calf rollers with soothing airbag compression, providing targeted relief and improved circulation for your calves.
Automatic Extendable Footrest
The DuoMax features an automatic extendable footrest that stretches up to 7.8 inches, ensuring a comfortable and customized fit for users of varying heights.
Foot Rollers
The DuoMax features specialized foot rollers designed to stimulate key acupuncture points through scientifically engineered reflexology ridges. Each footrest is equipped with two rollers per foot, delivering a comprehensive massage from heel to toe for optimal relief and relaxation.
Negative Oxygen Ions
The DuoMax is equipped with built-in negative air ionization therapy, designed to help purify the surrounding air. Research suggests that negative ions can help reduce stress levels and boost overall energy, enhancing your relaxation experience.
Removable Headrest
The DuoMax features a removable headrest, allowing users to customize head and neck support for an optimal, personalized massage experience in any position.
Side Panel Control
The Osaki DuoMax is equipped with a convenient side panel control, allowing effortless access to essential functions without reaching for the main remote. Located within easy reach on the armrest, the side panel offers quick adjustments to enhance your massage experience
Bluetooth Speakers
The Osaki DuoMax is equipped with high-quality Bluetooth speakers, allowing you to enjoy your favorite music, podcasts, or ambient soundscapes wirelessly during your massage. Strategically built into the headrest area, these speakers deliver clear, immersive sound without compromising comfort.
Wireless Charging - Stay Connected While You Relax
The Osaki DuoMax is equipped with a built-in wireless charging surface, allowing you to conveniently power compatible smartphones and devices during your massage. Simply place your device on the charging pad and enjoy effortless charging without the need for cables — keeping you connected and fully powered while you unwind.
Specifications
DIMENSIONS
| Power Supply | 110 - 120V |
|---|---|
| Rate Frequency | 50 / 60Hz |
| Chair Dimensions (W x L x H) - Upright | 31.5" x 66.0" x 51.0" |
| Chair Dimensions (W x L x H) - Reclined | 31.5" x 76.0" x 41.0" |
| Chair Weight | 354.0 lb |
| Width - Shoulder | 19.0" |
| Width - Seat | 20.5" |
| Minimum Door Width | 30.0" |
| User Maximum Weight | 330 lb |
| Package Dimensions (W x L x H) - Box 1 | 31.1" x 59.3" x 36.4" |
| Package Dimensions (W x L x H) - Box 2 | 31.1" x 16.1" x 54.7" |
| Package Dimensions (W x L x H) - Box 3 | 222.4" x 21.3" x 26.0" |
| Package Weight - Box 1 | 268.4 lb |
| Package Weight - Box 2 | 74.8 lb |
| Package Weight - Box 3 | 72.6 lb |
Osaki Massage Chair Warranty
Osaki massage chairs are covered against defects in materials and workmanship under normal residential use. Coverage begins on the original purchase date and applies only to the original purchaser.
Warranty Coverage
5-Year
Limited Warranty
- Years 1–3: In-home service, parts, and labor
- Years 4–5: Replacement parts only
Warranty coverage varies by model. Please refer to the product specifications to confirm whether the chair includes the 3-year or 5-year limited warranty.
What Is Not Covered
- Physical, accidental, or cosmetic damage
- Commercial, corporate, rental, or institutional use
- Misuse, neglect, improper maintenance, or failure to follow instructions
- Unauthorized repairs, alterations, or modifications
- Electrical disturbances, power surges, or loss of power
- Environmental damage, including rust, corrosion, fire, flood, wind, hail, earthquake, or tornado
- Shipping or handling damage
- Normal wear, including fading, fabric pilling, stitching, Velcro, and zippers
- Products purchased from unauthorized resellers
Osaki warranties are non-transferable and apply only to the original purchaser. Loss of use while the product is being inspected or repaired is not covered.
Need Warranty Service?
Contact TITTAC Customer Support with your order number and a description of the issue. Photos or videos may be requested to assist with diagnosis. Our team will help coordinate the appropriate warranty service with Osaki.
Shipping, Exchanges & Returns
Review the delivery options, inspection requirements, and 30-day exchange and return terms for TITTAC massage chairs.
Free Curbside Freight Delivery
Massage chairs include free curbside freight delivery to the 48 contiguous United States. Delivery is generally estimated at 7 to 10 days, but timing may vary by product availability, destination, and freight carrier schedule.
Curbside delivery is made to the curb, driveway, or nearest safe exterior location accessible by the freight truck.
Curbside delivery does not include:
- Moving the chair inside the home
- Stairs, upper floors, or room placement
- Unpacking or assembly
- Removal of boxes and packaging materials
The customer is responsible for arranging sufficient help and equipment to move the chair from the delivery location into the home.
White Glove Delivery
White Glove Delivery is available for an additional charge. Pricing and included services vary by chair model, delivery address, and local service provider.
- The chair is delivered through a local delivery and assembly provider
- The provider contacts the customer to arrange an appointment
- In-home delivery and assembly are provided according to the confirmed service level
- Stairs, room placement, unpacking, and packaging removal must be confirmed in advance
White Glove Delivery generally adds 7 to 10 days to the regular delivery estimate. All White Glove charges are non-refundable once the service has been arranged.
Alaska & Hawaii
Free shipping does not apply to Alaska or Hawaii. Please contact TITTAC before ordering to confirm available delivery options and receive a freight quote.
Inspect Your Delivery
Inspect the packaging and visible condition of the chair before signing the delivery receipt.
- Note all visible damage clearly on the delivery receipt
- Take photos of the packaging, shipping labels, damage, and receipt
- Contact TITTAC as soon as possible
- For severe damage, contact TITTAC before refusing delivery whenever possible
Signing without a damage notation may limit the ability to file a successful freight claim. Concealed damage or functional issues discovered after unpacking should be reported promptly.
30-Day Exchanges & Returns
A massage chair may be requested for exchange or return within 30 days from the purchase date. TITTAC approval and return instructions are required before the chair is shipped back.
Return for a Refund
- The customer is responsible for the original outbound freight cost
- The customer is responsible for return freight
- Applicable freight charges will be deducted from the refund
- White Glove Delivery charges are non-refundable
Exchange for Another Chair
- Price differences are adjusted according to the replacement chair
- Applicable freight charges are the customer's responsibility
- Higher- and lower-priced exchanges may have different freight treatment
- White Glove service for a replacement chair is charged separately
Returned chairs must be securely packaged for freight transport. The customer is responsible for damage caused by improper return packaging.
Refused or Undeliverable Shipments
Customers may be responsible for outbound freight, return freight, redelivery, storage, and any White Glove charges already incurred when delivery is refused without approval, an appointment is missed, or an incorrect or incomplete address is provided.
Questions About Delivery or Returns?
Contact TITTAC for White Glove pricing, Alaska or Hawaii freight quotes, delivery damage assistance, and exchange or return authorization.
