3-Year
Limited Warranty
- Year 1: In-home service, parts, and labor
- Years 2–3: Replacement parts only
Osaki Flagship Duo – Premium Dual Mechanism 4D Relaxation
The Osaki Flagship Duo is the ultimate fusion of advanced massage technology and luxurious comfort—perfect for anyone seeking a premium, at-home spa experience. Featuring synchronized dual rollers, full-body air compression, AI-driven wellness, and a host of smart conveniences, this chair redefines relaxation.
AI Series Technology
The Flagship Duo massage chair features an advanced health monitoring system that tracks vital metrics such as fatigue levels, heart rate, blood oxygen, microcirculation, and heart rate variability. Leveraging this real-time data, its integrated AI technology intelligently adjusts the massage, delivering a personalized experience that enhances relaxation, promotes recovery, and aligns perfectly with your body’s unique condition.
Duo Tech 4D+3D Massage Mechanism
The Flagship Duo is engineered with an advanced 4D+3D massage mechanism that goes beyond conventional systems, offering precise control over roller intensity, speed, width, and depth. Its dynamic roller head speed replicates lifelike hand movements, providing a deeply immersive, responsive massage experience that intelligently adapts to your body’s unique contours and needs.
Relaxing Aromatherapy
The Flagship Duo includes a set of refillable aroma cartridges, conveniently activated via the control panel. Positioned near the integrated speakers, these aroma capsules gently diffuse calming fragrances, elevating your state of relaxation and enhancing the overall sensory depth of your massage experience.
Automatic Body Scan System
The Flagship Duo’s advanced automatic body scan technology precisely maps your body’s unique contours and pressure points, ensuring a fully personalized massage experience that optimizes both comfort and therapeutic effectiveness.
Touchscreen Control
The Flagship Duo is equipped with a wireless, rechargeable tablet controller, giving you complete freedom to operate and customize your massage settings with ease. Its intuitive, user-friendly interface ensures seamless navigation, allowing for effortless adjustments and a fully personalized massage experience.
SL Flex Track System
The Flagship Duo redefines traditional SL-Track technology with its innovative SL Flex Track system, designed to offer superior flexibility and enhanced comfort. Unlike conventional tracks, the SL Flex Track maintains a fixed angle relative to the backrest, allowing the system to adapt precisely to your body.
This advanced design provides full-body coverage, extending from the neck and shoulders down to the hamstrings, ensuring a deeply personalized massage. Additionally, the flexible SL-track enables a more intensive stretch function, effectively targeting the calves, lower back, and hips to promote optimal muscle relief and improved flexibility.
Removable Headrest
The Flagship Duo’s removable headrest enhances versatility by allowing users to experience an even deeper, more intense massage when desired. Simply detach the headrest to maximize the depth, precision, and effectiveness of the massage, delivering customized relief exactly where you need it most.
Automatic Extendable Footrest
Engineered for exceptional adaptability, the Flagship Duo easily accommodates users of all heights and body types. Its automatic extendable footrest seamlessly extends up to 10 inches, ensuring optimal leg support, personalized comfort, and a perfectly tailored massage experience for every individual.
Space Saving Technology
The Flagship Duo integrates cutting-edge Space-Saving Technology, allowing the chair to fully recline while placed only 2 inches from the wall. This intelligent design maximizes space efficiency without compromising functionality, making it ideal for any living environment.
2-stage Zero Gravity
Inspired by NASA-developed technology, the Flagship Duo features a 2-Stage Zero Gravity recline system that allows users to experience true weightlessness, reducing spinal pressure and enhancing relaxation. This advanced design immerses the body in a deeply soothing, weightless sensation during each massage. Recline positions are easily adjustable via automatic presets or manual fine-tuning with the intuitive remote control, ensuring personalized comfort for every session.
2 Specialized Foot Rollers
The Flagship Duo is equipped with dual foot rollers on each side, meticulously engineered with reflexology ridges to target key acupuncture points. This advanced design stimulates circulation, alleviates foot fatigue, and enhances overall relaxation for a revitalizing, full-body massage experience.
Heating Therapy
The Flagship Duo incorporates cutting-edge graphene heating technology, providing precise, consistent warmth to the lower back and soles of the feet. This targeted heat therapy helps alleviate muscle tension, reduce soreness, and enhance overall relaxation for a deeper, more effective massage experience.
50-Cell Full Body Air Massage
The Flagship Duo is equipped with 50 strategically placed air cells, providing full-body compression therapy that enhances circulation, relieves muscle fatigue, and promotes deep relaxation. This immersive air massage system ensures optimal recovery and total-body comfort with every session.
LED Lighting
The Flagship Duo’s sleek design is complemented by integrated LED lighting, which elevates the atmosphere and creates a calming, spa-like environment—perfect for enhancing your overall relaxation experience.
Wireless Charging
The DuoMax SE is equipped with built-in negative air ionization therapy, which studies suggest may help reduce stress, enhance energy levels, and promote an overall sense of well-being.
Shortcut Panels
The Flagship Duo is equipped with a shortcut control panel discreetly integrated into the armrest, allowing users to quickly and conveniently adjust massage settings, recline positions, and other key functions for a smooth, uninterrupted experience.
USB Charging Port
The Flagship Duo is equipped with a convenient USB charging port, allowing users to power their devices with their own cable and enjoy uninterrupted use during their massage sessions.
Bluetooth Speakers
Đắm chìm trong thế giới âm thanh yêu thích với hệ thống loa Bluetooth Surround cao cấp của Flagship Duo, mang đến trải nghiệm âm thanh sống động, chân thực và lôi cuốn.
Specifications
DIMENSIONS
| Power Supply | 110 - 120V |
|---|---|
| Rate Frequency | 50 / 60Hz |
| Chair Dimensions (W x L x H) - Upright | 31.0" x 62.3" x 49.0" |
| Chair Dimensions (W x L x H) - Reclined | 31.0" x 66.5" x 37.0" |
| Chair Weight | 269.0 lb |
| Width - Shoulder | 22.0" |
| Width - Seat | 19" |
| Minimum Door Width | 31" |
| User Maximum Weight | 264 lb |
| Package Dimensions (W x L x H) - Box 1 | 53.9" x 33.9" x 50.8" |
| Package Dimensions (W x L x H) - Box 2 | 21.5" x 20.3" x 24.8" |
| Package Weight - Box 1 | 253.5 lb |
| Package Weight - Box 2 | 62.4 lb |
Osaki Massage Chair Warranty
Osaki massage chairs are covered against defects in materials and workmanship under normal residential use. Coverage begins on the original purchase date and applies only to the original purchaser.
Warranty Coverage
5-Year
Limited Warranty
- Years 1–3: In-home service, parts, and labor
- Years 4–5: Replacement parts only
Warranty coverage varies by model. Please refer to the product specifications to confirm whether the chair includes the 3-year or 5-year limited warranty.
What Is Not Covered
- Physical, accidental, or cosmetic damage
- Commercial, corporate, rental, or institutional use
- Misuse, neglect, improper maintenance, or failure to follow instructions
- Unauthorized repairs, alterations, or modifications
- Electrical disturbances, power surges, or loss of power
- Environmental damage, including rust, corrosion, fire, flood, wind, hail, earthquake, or tornado
- Shipping or handling damage
- Normal wear, including fading, fabric pilling, stitching, Velcro, and zippers
- Products purchased from unauthorized resellers
Osaki warranties are non-transferable and apply only to the original purchaser. Loss of use while the product is being inspected or repaired is not covered.
Need Warranty Service?
Contact TITTAC Customer Support with your order number and a description of the issue. Photos or videos may be requested to assist with diagnosis. Our team will help coordinate the appropriate warranty service with Osaki.
Shipping, Exchanges & Returns
Review the delivery options, inspection requirements, and 30-day exchange and return terms for TITTAC massage chairs.
Free Curbside Freight Delivery
Massage chairs include free curbside freight delivery to the 48 contiguous United States. Delivery is generally estimated at 7 to 10 days, but timing may vary by product availability, destination, and freight carrier schedule.
Curbside delivery is made to the curb, driveway, or nearest safe exterior location accessible by the freight truck.
Curbside delivery does not include:
- Moving the chair inside the home
- Stairs, upper floors, or room placement
- Unpacking or assembly
- Removal of boxes and packaging materials
The customer is responsible for arranging sufficient help and equipment to move the chair from the delivery location into the home.
White Glove Delivery
White Glove Delivery is available for an additional charge. Pricing and included services vary by chair model, delivery address, and local service provider.
- The chair is delivered through a local delivery and assembly provider
- The provider contacts the customer to arrange an appointment
- In-home delivery and assembly are provided according to the confirmed service level
- Stairs, room placement, unpacking, and packaging removal must be confirmed in advance
White Glove Delivery generally adds 7 to 10 days to the regular delivery estimate. All White Glove charges are non-refundable once the service has been arranged.
Alaska & Hawaii
Free shipping does not apply to Alaska or Hawaii. Please contact TITTAC before ordering to confirm available delivery options and receive a freight quote.
Inspect Your Delivery
Inspect the packaging and visible condition of the chair before signing the delivery receipt.
- Note all visible damage clearly on the delivery receipt
- Take photos of the packaging, shipping labels, damage, and receipt
- Contact TITTAC as soon as possible
- For severe damage, contact TITTAC before refusing delivery whenever possible
Signing without a damage notation may limit the ability to file a successful freight claim. Concealed damage or functional issues discovered after unpacking should be reported promptly.
30-Day Exchanges & Returns
A massage chair may be requested for exchange or return within 30 days from the purchase date. TITTAC approval and return instructions are required before the chair is shipped back.
Return for a Refund
- The customer is responsible for the original outbound freight cost
- The customer is responsible for return freight
- Applicable freight charges will be deducted from the refund
- White Glove Delivery charges are non-refundable
Exchange for Another Chair
- Price differences are adjusted according to the replacement chair
- Applicable freight charges are the customer's responsibility
- Higher- and lower-priced exchanges may have different freight treatment
- White Glove service for a replacement chair is charged separately
Returned chairs must be securely packaged for freight transport. The customer is responsible for damage caused by improper return packaging.
Refused or Undeliverable Shipments
Customers may be responsible for outbound freight, return freight, redelivery, storage, and any White Glove charges already incurred when delivery is refused without approval, an appointment is missed, or an incorrect or incomplete address is provided.
Questions About Delivery or Returns?
Contact TITTAC for White Glove pricing, Alaska or Hawaii freight quotes, delivery damage assistance, and exchange or return authorization.
