3-Year
Comprehensive Warranty
- Years 1–3: In-home service, replacement parts, and labor
JPMedics Kawa Massage Chair
Refined full-body massage comfort in a space-saving design
The JPMedics Kawa is designed for customers who want a premium massage chair with 3D L-Track coverage, lower-back heat, foot and calf massage, air compression, and a clean modern look for the home.
With its slim wall-saving recline, touchscreen remote, Bluetooth speakers, quick armrest controls, and multiple auto programs, Kawa brings everyday relaxation into a more elegant and easy-to-use massage chair experience.
Best for
Users who want a premium home massage chair with strong back coverage, lower-body comfort, heat, and a compact wall-saving recline design.
Massage feel
Kawa delivers a balanced massage feel with 3D roller movement, air compression, foot rollers, and auto programs for different relaxation preferences.
Room fit
The space-saving recline design helps reduce rear clearance needs, but you should still measure your room, doorway, and delivery path before purchase.
Key massage features
These are the main Kawa features most customers should understand before choosing this chair.
3D L-Track Massage Coverage
The Kawa uses a 3D L-Track system designed to follow the natural curve of the body. The massage path starts around the neck and shoulders, travels down the back, and continues underneath the glute area for broader coverage.
- Designed for neck, shoulder, back, and glute-area coverage.
- 3D roller movement helps create a deeper, more adjustable massage feel.
- Good for users who want more than basic upper-back massage.
Lumbar Heat and Air Compression
Kawa adds soothing warmth to the lower-back area and uses air compression around key body zones to create a fuller, more relaxing massage session.
- Lumbar heat adds comfort during back-focused programs.
- Air compression supports the neck, shoulders, arms, hands, waist, hips, calves, and feet.
- Designed to combine roller massage with gentle rhythmic pressure.
Foot and Calf Massage
The foot and calf section combines air compression with foot rollers to help complete the lower-body massage experience after a long day of standing, walking, or working.
- Airbags apply compression around the legs and feet.
- Foot rollers provide focused massage along the bottom of the feet.
- Helpful for users who want more complete lower-body relaxation.
1-Inch Wall Saving Recline
Kawa is designed to recline with very little rear clearance, making it easier to place in living rooms, bedrooms, and home relaxation spaces where every inch matters.
- Designed to need about 1 inch of space behind the backrest for full recline.
- Helpful for smaller rooms or tighter furniture layouts.
- Always confirm final placement, doorway width, and delivery path before ordering.
Additional comfort and control features
These supporting features help make the Kawa easier to use and more complete for everyday home relaxation.
Touchscreen Remote
The wired touchscreen remote gives you simple access to massage programs, settings, brightness, and sound controls.
Armrest Quick Controls
Built-in armrest controls provide quick access to power, auto programs, recline, and Zero Gravity without reaching for the main remote.
Wireless Speakers
Bluetooth speakers built into the headrest allow you to enjoy music or calming audio during a massage session.
Auto Massage Programs
Multiple auto programs give users different massage styles, including gentle relaxation, stretching, upper-back focus, lower-back focus, and more active massage options.
Zero Gravity Recline
Zero Gravity positioning helps place the body at a more relaxed angle during selected massage sessions.
Custom Massage Control
Users can adjust massage functions and save preferred settings for a more familiar routine over time.
30 Airbags
Airbags are placed around multiple body areas to add compression comfort alongside the roller massage system.
Modern Exterior Design
Kawa has a sleek, refined shape with reduced edges, clean surfaces, and a home-friendly look that fits modern interiors.
Before you choose the Kawa
A massage chair should fit your body, your room, and your daily routine. Before purchase, confirm the chair dimensions, wall clearance, doorway width, delivery path, warranty coverage, and return details with Tittac.
- Measure the room where the chair will be placed.
- Check doorway, hallway, stair, and delivery access before ordering.
- Ask about warranty coverage for the specific model.
- Contact Tittac if you want help comparing massage style, chair size, and setup expectations.
JPMedics Kawa FAQ
Is the JPMedics Kawa a good massage chair for home use?
Yes. The Kawa is a good fit for customers who want a premium home massage chair with 3D L-Track coverage, lumbar heat, air compression, foot rollers, space-saving recline, and easy daily controls.
What makes the Kawa different from a basic massage chair?
The Kawa offers a 3D L-Track system, lower-back heat, foot and calf massage, 30 airbags, touchscreen control, armrest quick controls, Bluetooth speakers, and a 1-inch wall-saving recline design.
How much wall space does the Kawa need?
The product content lists a space-saving recline design that needs about 1 inch behind the backrest for full recline. You should still measure your room and confirm the final placement before ordering.
Does the lumbar heat feature replace medical treatment?
No. Lumbar heat is designed to add warmth and comfort during massage sessions. It should not be treated as medical care or a replacement for advice from a healthcare professional.
How can I choose the Kawa if I cannot visit the showroom?
You can still get help before ordering. Tittac can walk you through the Kawa’s massage features, chair size, room fit, delivery expectations, warranty coverage, and return details by phone, text, or chat.
Get help choosing the right massage chair
Whether you visit our showroom or order from out of state, Tittac can help you review chair size, massage style, delivery options, warranty coverage, and return questions before you buy.
- Compare massage style, chair size, and comfort features before ordering.
- Ask about delivery options, setup expectations, warranty coverage, and return details for your location.
- Get help by phone, text, chat, or showroom visit depending on where you live.
Need help before ordering? Talk with Tittac before you choose your massage chair.
Local customers can visit the showroom. Out-of-state customers can still get help by phone, text, or chat before ordering.
JPMedics Massage Chair Warranty
Eligible JPMedics massage chairs are covered against qualifying mechanical, electrical, component, and functional defects under normal residential use. Coverage begins on the original purchase date and may vary by model.
Warranty Coverage
Up to 5 Years
Optional Extended Coverage
- Eligible models may qualify for an additional 2-year extended warranty
- Extended coverage must be purchased according to applicable eligibility requirements and deadlines
Warranty coverage and available extensions may vary by model. Please review the product page, sales invoice, and warranty documents provided at the time of purchase.
How Warranty Service Works
All claims must be evaluated and approved by JPMedics. Depending on the issue, JPMedics may provide replacement parts and repair instructions or arrange for an authorized technician to service the chair in the customer's home.
A technical problem does not automatically qualify the customer for a complete replacement chair.
What Is Not Covered
- Physical, accidental, cosmetic, impact, or relocation damage
- Misuse, abuse, neglect, improper care, installation, or assembly
- Failure to follow product instructions
- Unauthorized repairs, disassembly, alterations, or modifications
- Improper electrical supply, electrical damage, or power disturbances
- Water, fire, flood, rust, corrosion, weather, or environmental damage
- Normal wear involving upholstery, fabric, padding, foam, or coverings
- Fading, fabric pilling, cushion softening, scratches, tears, or dents
- Commercial use without an applicable Commercial Warranty
Commercial Use
The standard JPMedics warranty is intended for personal residential use. Business, rental, hospitality, salon, spa, medical, office, fitness, or other commercial use is not covered unless an applicable Commercial Warranty has been purchased.
Please contact TITTAC before purchasing a chair for commercial use to confirm warranty eligibility, coverage, and pricing.
Information Required for Service
- Original sales receipt, invoice, or other proof of purchase
- Massage chair serial number
- Photos or videos showing the reported issue
- Any additional information requested for diagnosis
Warranty service may be denied when valid proof of purchase or the product serial number cannot be provided.
Need Warranty Service?
Stop using the chair if continued operation could cause additional damage. Do not disassemble or attempt repairs before receiving instructions from JPMedics or an authorized service provider.
JPMedics Customer Service
877-977-0656
TITTAC Customer Support
8762 Garden Grove Blvd., Suite 105
Garden Grove, CA 92844
800-640-5888
Shipping, Exchanges & Returns
Review the delivery options, inspection requirements, and 30-day exchange and return terms for TITTAC massage chairs.
Free Curbside Freight Delivery
Massage chairs include free curbside freight delivery to the 48 contiguous United States. Delivery is generally estimated at 7 to 10 days, but timing may vary by product availability, destination, and freight carrier schedule.
Curbside delivery is made to the curb, driveway, or nearest safe exterior location accessible by the freight truck.
Curbside delivery does not include:
- Moving the chair inside the home
- Stairs, upper floors, or room placement
- Unpacking or assembly
- Removal of boxes and packaging materials
The customer is responsible for arranging sufficient help and equipment to move the chair from the delivery location into the home.
White Glove Delivery
White Glove Delivery is available for an additional charge. Pricing and included services vary by chair model, delivery address, and local service provider.
- The chair is delivered through a local delivery and assembly provider
- The provider contacts the customer to arrange an appointment
- In-home delivery and assembly are provided according to the confirmed service level
- Stairs, room placement, unpacking, and packaging removal must be confirmed in advance
White Glove Delivery generally adds 7 to 10 days to the regular delivery estimate. All White Glove charges are non-refundable once the service has been arranged.
Alaska & Hawaii
Free shipping does not apply to Alaska or Hawaii. Please contact TITTAC before ordering to confirm available delivery options and receive a freight quote.
Inspect Your Delivery
Inspect the packaging and visible condition of the chair before signing the delivery receipt.
- Note all visible damage clearly on the delivery receipt
- Take photos of the packaging, shipping labels, damage, and receipt
- Contact TITTAC as soon as possible
- For severe damage, contact TITTAC before refusing delivery whenever possible
Signing without a damage notation may limit the ability to file a successful freight claim. Concealed damage or functional issues discovered after unpacking should be reported promptly.
30-Day Exchanges & Returns
A massage chair may be requested for exchange or return within 30 days from the purchase date. TITTAC approval and return instructions are required before the chair is shipped back.
Return for a Refund
- The customer is responsible for the original outbound freight cost
- The customer is responsible for return freight
- Applicable freight charges will be deducted from the refund
- White Glove Delivery charges are non-refundable
Exchange for Another Chair
- Price differences are adjusted according to the replacement chair
- Applicable freight charges are the customer's responsibility
- Higher- and lower-priced exchanges may have different freight treatment
- White Glove service for a replacement chair is charged separately
Returned chairs must be securely packaged for freight transport. The customer is responsible for damage caused by improper return packaging.
Refused or Undeliverable Shipments
Customers may be responsible for outbound freight, return freight, redelivery, storage, and any White Glove charges already incurred when delivery is refused without approval, an appointment is missed, or an incorrect or incomplete address is provided.
Questions About Delivery or Returns?
Contact TITTAC for White Glove pricing, Alaska or Hawaii freight quotes, delivery damage assistance, and exchange or return authorization.
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