3-Year
Limited Warranty
- Year 1: In-home service, parts, and labor
- Years 2–3: Replacement parts only
Osaki Platinum AI Xrest Massage Chair
AI-powered shoulder comfort with advanced 4D full-body massage
The Osaki Platinum AI Xrest is designed for customers who want a premium massage chair with shoulder-focused support, 4D massage technology, extended SL-Track coverage, muscle tension detection, heat comfort, foot rollers, and smart daily controls.
With automatic shoulder adjustment, AI-assisted body scanning, Zero Gravity recline, space-saving design, app control, voice control, wireless charging, and Bluetooth speakers, the AI Xrest brings a more personalized relaxation experience into your home.
Best for
Users who want a high-end massage chair with shoulder support, intelligent body adjustment, 4D massage, heat, foot comfort, and modern control features.
Massage feel
The AI Xrest is built for a more adaptive massage feel, combining shoulder massage nodes, automatic shoulder adjustment, 4D roller movement, SL-Track coverage, air compression, and foot rollers.
Room fit
The space-saving recline design helps reduce rear clearance needs, but customers should still measure the room, doorway, hallway, and delivery path before purchase.
Key massage features
These are the main AI Xrest features most customers should understand before choosing this chair.
Advanced Shoulder Massage System
The AI Xrest is designed with dedicated shoulder massage support, including shoulder massage nodes and automatic shoulder adjustment. This helps the chair better fit the upper body and focus more attention on one of the most common tension areas.
- Shoulder massage nodes help target the upper shoulder area.
- Automatic shoulder adjustment helps align the massage to different body shapes.
- Useful for users who want stronger upper-body and shoulder-focused comfort.
Extended SL-Track Massage Coverage
The AI Xrest uses an extended SL-Track system designed to follow the natural curve of the back while continuing massage coverage down toward the hamstrings. This gives the chair broader coverage than a basic back-only massage design.
- Designed to massage from the neck and shoulders down toward the lower body.
- Combines back contouring with extended massage coverage.
- Helps create a more complete upper-to-lower body massage experience.
Muscle Tension Detection
The AI Xrest’s Health Pro system uses advanced scanning to help identify areas where the body may need more attention. The chair can then adapt the massage experience to better match the user’s condition during the session.
- Helps identify tension-focused areas before the massage begins.
- Supports a more personalized massage instead of a fixed routine only.
- Works with the chair’s advanced massage system for a more tailored session.
4D Massage Mechanism
The AI Xrest delivers a four-dimensional massage experience with adjustable speed, intensity, and targeted spot treatment. This allows the chair to create a deeper, more precise massage feel along the back.
- Designed for adjustable depth, speed, and intensity.
- Supports targeted spot treatment for focused back massage.
- Helps create a more customized massage feel than basic roller systems.
Zero Gravity and Space Saving Recline
The AI Xrest includes Zero Gravity recline to place the body in a more relaxed position during the massage. Its space-saving design helps reduce rear clearance needs when reclining.
- Zero Gravity positioning helps create a more relaxed body angle.
- Space-saving recline requires about 3 inches of wall clearance.
- Always confirm room space, doorway width, and delivery path before ordering.
Heat and Foot Massage Comfort
The AI Xrest combines lower-back and foot heat with dedicated foot rollers to create a more complete comfort experience from the back down to the feet.
- Heat comfort supports the lumbar and foot areas during selected sessions.
- Foot rollers help target the bottom of the feet from heel to toe.
- Useful for users who want lower-body comfort after long days of standing or walking.
Additional comfort and control features
These supporting features help make the AI Xrest easier to use, more flexible, and more complete for everyday relaxation at home.
Air Compression Massage
Air cells around the shoulders, neck, back, arms, calves, and feet add rhythmic compression alongside the roller massage system.
Negative Oxygen Ions
The negative oxygen ion feature is designed to support a fresher-feeling relaxation environment around the chair.
Side Panel Control
The quick access side panel makes it easier to adjust heat, air pressure, massage intensity, and recline position.
Wireless Charging
Built-in USB ports and wireless charging help keep compatible devices powered during a massage session.
App Control
The compatible iOS and Android app gives users another way to adjust settings, switch programs, and manage chair functions.
Voice Control
Alexa voice command support allows hands-free control of selected chair functions.
Bluetooth Surround Speakers
Premium Bluetooth speakers let users enjoy music, podcasts, audiobooks, or calming audio while relaxing.
Foot Roller Massage
Specialized foot rollers help massage the bottom of the feet using focused rolling movement.
Adjustable Speed
Five speed settings allow users to fine-tune the massage pace to match their comfort level.
Adjustable Intensity
Seven intensity levels give users more control over how strong or gentle the massage feels.
Spot Treatment
Targeted spot treatment allows users to focus attention on a specific area instead of running a full program.
Premium Home Design
The AI Xrest combines advanced massage technology with a polished design made for modern home interiors.
Before you choose the AI Xrest
A premium massage chair should fit your body, your room, and your daily routine. Before purchase, confirm the chair dimensions, wall clearance, doorway width, delivery path, warranty coverage, and return details with Tittac.
- Measure the room where the chair will be placed.
- Check doorway, hallway, stair, and delivery access before ordering.
- Ask about warranty coverage for the specific model.
- Contact Tittac if you want help comparing massage style, chair size, and setup expectations.
Osaki Platinum AI Xrest FAQ
Is the Osaki Platinum AI Xrest a good massage chair for home use?
Yes. The AI Xrest is a strong fit for customers who want a premium home massage chair with shoulder support, 4D massage, extended SL-Track coverage, muscle tension detection, heat, foot rollers, air compression, and smart controls.
What makes the AI Xrest different from a basic massage chair?
The AI Xrest includes shoulder massage nodes, automatic shoulder adjustment, 4D massage, extended SL-Track coverage, muscle tension detection, air compression, heat at the lumbar and feet, foot rollers, app control, voice control, wireless charging, and Bluetooth speakers.
How much wall space does the AI Xrest need?
The product content lists a space-saving recline design that needs about 3 inches of wall clearance. You should still measure your room and confirm the final placement before ordering.
Does muscle tension detection replace medical advice?
No. Muscle tension detection is designed to personalize the massage experience. It should not be treated as medical diagnosis, medical treatment, or a replacement for advice from a healthcare professional.
How can I choose the AI Xrest if I cannot visit the showroom?
You can still get help before ordering. Tittac can walk you through the AI Xrest’s massage features, chair size, room fit, delivery expectations, warranty coverage, and return details by phone, text, or chat.
Get help choosing the right massage chair
Whether you visit our showroom or order from out of state, Tittac can help you review chair size, massage style, delivery options, warranty coverage, and return questions before you buy.
- Compare massage style, chair size, and comfort features before ordering.
- Ask about delivery options, setup expectations, warranty coverage, and return details for your location.
- Get help by phone, text, chat, or showroom visit depending on where you live.
Need help before ordering? Talk with Tittac before you choose your massage chair.
Local customers can visit the showroom. Out-of-state customers can still get help by phone, text, or chat before ordering.
Specifications
| Recommended Weight Limit | 260 lbs |
|---|---|
| User Height Range | 5'0" - 6'2" |
| Minimum Doorway Width | 31.5" |
| Chair Dimensions | |
| Chair Dimensions - Upright | 31.5" W x 66.5" L x 60.5" H |
| Chair Dimensions - Reclined | 31.5" W x 76.0" L x 56.0" H |
| Shoulder Width | 26.5" |
| Seat Width | 19.0" |
| Distance to Wall | Space saving recline with 3" clearance |
| Chair Weight | 265.7 lbs |
| Package Information | |
| Shipping Weight | 310.8 lbs |
| Package Dimensions - Box 1 | 33.9" W x 55.3" L x 50.0" H |
| Package Weight - Box 1 | 261.2 lbs |
| Package Dimensions - Box 2 | 20.3" W x 23.4" L x 22.4" H |
| Package Weight - Box 2 | 49.6 lbs |
| Massage System | |
| Massage Track Type | 53" SL-Track |
| Roller Type | 4D |
| Roller Strength Adjustment | 4 levels of 4D intensity |
| Roller Speed Adjustment | 5 levels |
| Roller Width Adjustment | 3 levels |
| Roller Intensity | Mild to mid-strong |
| Body Scan Technology | Yes - AI Health Pro with ache and fatigue detection |
| Foot Massage | Yes - foot rollers and foot airbags |
| Calf Massage | Yes - calf rollers and calf airbags with kneading oscillation |
| Air Massage Areas | Shoulders, arms, waist, calves, feet, neck/head |
| Airbags | 46 |
| Airbag Intensity Adjustment | 5 levels |
| Ottoman Length Adjustment | Automated leg extension |
| Programs & Comfort | |
| Zero Gravity | Yes |
| Stretch Program | Yes |
| Automatic Programs | 23 programs: 16 full body + 7 regional |
| Manual Programs | Yes |
| Heat Therapy | Lumbar and feet |
| Ion Therapy | Yes |
| Auto Timer | 5 - 30 minutes |
| Memory Setting | No |
| Vibration | No |
| Controls & Smart Features | |
| Remote Type | Touchscreen tablet with pivot mount |
| Quick Access Controls | Yes - quick keys |
| Bluetooth Speakers | Yes |
| Device Charging | Wireless pad + USB charging station |
| App Compatibility | Yes - Apple and Android |
| Controller Languages | English; Spanish via app |
| Voice Control | Yes - compatible with Alexa, 35 commands |
| Chromotherapy Lighting | Interior dome light therapy and exterior dome lights |
| Build & Electrical | |
| Upholstery | Synthetic leather |
| Power Supply | 110 - 120V |
| Rated Frequency | 50 / 60Hz |
| Country of Manufacture | China |
Please measure your room, doorway, hallway, stairway, and delivery path before ordering. Large massage chairs may require partial disassembly for delivery through standard household doorways.
Downloads
Download the Osaki AI Xrest manuals for setup, operation, smart features, and Alexa voice control guidance.
Osaki Massage Chair Warranty
Osaki massage chairs are covered against defects in materials and workmanship under normal residential use. Coverage begins on the original purchase date and applies only to the original purchaser.
Warranty Coverage
5-Year
Limited Warranty
- Years 1–3: In-home service, parts, and labor
- Years 4–5: Replacement parts only
Warranty coverage varies by model. Please refer to the product specifications to confirm whether the chair includes the 3-year or 5-year limited warranty.
What Is Not Covered
- Physical, accidental, or cosmetic damage
- Commercial, corporate, rental, or institutional use
- Misuse, neglect, improper maintenance, or failure to follow instructions
- Unauthorized repairs, alterations, or modifications
- Electrical disturbances, power surges, or loss of power
- Environmental damage, including rust, corrosion, fire, flood, wind, hail, earthquake, or tornado
- Shipping or handling damage
- Normal wear, including fading, fabric pilling, stitching, Velcro, and zippers
- Products purchased from unauthorized resellers
Osaki warranties are non-transferable and apply only to the original purchaser. Loss of use while the product is being inspected or repaired is not covered.
Need Warranty Service?
Contact TITTAC Customer Support with your order number and a description of the issue. Photos or videos may be requested to assist with diagnosis. Our team will help coordinate the appropriate warranty service with Osaki.
Shipping, Exchanges & Returns
Review the delivery options, inspection requirements, and 30-day exchange and return terms for TITTAC massage chairs.
Free Curbside Freight Delivery
Massage chairs include free curbside freight delivery to the 48 contiguous United States. Delivery is generally estimated at 7 to 10 days, but timing may vary by product availability, destination, and freight carrier schedule.
Curbside delivery is made to the curb, driveway, or nearest safe exterior location accessible by the freight truck.
Curbside delivery does not include:
- Moving the chair inside the home
- Stairs, upper floors, or room placement
- Unpacking or assembly
- Removal of boxes and packaging materials
The customer is responsible for arranging sufficient help and equipment to move the chair from the delivery location into the home.
White Glove Delivery
White Glove Delivery is available for an additional charge. Pricing and included services vary by chair model, delivery address, and local service provider.
- The chair is delivered through a local delivery and assembly provider
- The provider contacts the customer to arrange an appointment
- In-home delivery and assembly are provided according to the confirmed service level
- Stairs, room placement, unpacking, and packaging removal must be confirmed in advance
White Glove Delivery generally adds 7 to 10 days to the regular delivery estimate. All White Glove charges are non-refundable once the service has been arranged.
Alaska & Hawaii
Free shipping does not apply to Alaska or Hawaii. Please contact TITTAC before ordering to confirm available delivery options and receive a freight quote.
Inspect Your Delivery
Inspect the packaging and visible condition of the chair before signing the delivery receipt.
- Note all visible damage clearly on the delivery receipt
- Take photos of the packaging, shipping labels, damage, and receipt
- Contact TITTAC as soon as possible
- For severe damage, contact TITTAC before refusing delivery whenever possible
Signing without a damage notation may limit the ability to file a successful freight claim. Concealed damage or functional issues discovered after unpacking should be reported promptly.
30-Day Exchanges & Returns
A massage chair may be requested for exchange or return within 30 days from the purchase date. TITTAC approval and return instructions are required before the chair is shipped back.
Return for a Refund
- The customer is responsible for the original outbound freight cost
- The customer is responsible for return freight
- Applicable freight charges will be deducted from the refund
- White Glove Delivery charges are non-refundable
Exchange for Another Chair
- Price differences are adjusted according to the replacement chair
- Applicable freight charges are the customer's responsibility
- Higher- and lower-priced exchanges may have different freight treatment
- White Glove service for a replacement chair is charged separately
Returned chairs must be securely packaged for freight transport. The customer is responsible for damage caused by improper return packaging.
Refused or Undeliverable Shipments
Customers may be responsible for outbound freight, return freight, redelivery, storage, and any White Glove charges already incurred when delivery is refused without approval, an appointment is missed, or an incorrect or incomplete address is provided.
Questions About Delivery or Returns?
Contact TITTAC for White Glove pricing, Alaska or Hawaii freight quotes, delivery damage assistance, and exchange or return authorization.
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M
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Không nghĩ ở nhà mà thư giãn được như vậy
Tôi 52 tuổi, làm nail hơn 20 năm nên vai với lưng dưới gần như lúc nào cũng căng. Ban đầu vợ muốn mua, tôi thì hơi lăn tăn vì giá không rẻ. Nhưng dùng khoảng 2 tuần thì thấy khác thật.
Điểm tôi thích là cảm giác massage 4D rất sát lưng, nhất là đoạn cổ và vai. Mỗi tối sau 9 giờ đóng tiệm về, ngồi 20–25 phút là người nhẹ hẳn. Chế độ kéo giãn lưng làm tôi bất ngờ nhất, không bị “giật” mà kéo rất từ từ.
Ghế này khá to nên phải đo chỗ trước khi giao. Nhà tôi ở suburb nên để phòng khách vẫn ổn. Ai ở apartment chắc nên coi lại kích thước. Nhưng nếu đủ chỗ thì thực sự đáng tiền. Không phải kiểu quảng cáo quá lời, mà là dùng rồi mới hiểu.
Điểm tôi thích là cảm giác massage 4D rất sát lưng, nhất là đoạn cổ và vai. Mỗi tối sau 9 giờ đóng tiệm về, ngồi 20–25 phút là người nhẹ hẳn. Chế độ kéo giãn lưng làm tôi bất ngờ nhất, không bị “giật” mà kéo rất từ từ.
Ghế này khá to nên phải đo chỗ trước khi giao. Nhà tôi ở suburb nên để phòng khách vẫn ổn. Ai ở apartment chắc nên coi lại kích thước. Nhưng nếu đủ chỗ thì thực sự đáng tiền. Không phải kiểu quảng cáo quá lời, mà là dùng rồi mới hiểu.
D
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Powerful, but takes time to dial in
Lots of intensity levels. If you’re sensitive, start low. Once I figured out my settings, it became enjoyable. Not plug-and-play on day one, but worth learning.
A
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AI scan feels surprisingly accurate
Some days my shoulders are tight, other days it’s lower back. The tension detection seems to adapt. I mainly use zero gravity + heat at night. Very relaxing without feeling aggressive.
C
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Osaki Platinum AI Xrest – Feels Premium
This chair feels different from the first time you sit in it.
Strengths:
The AI scan adjusts really well.
Stretch program is excellent.
Design looks like modern furniture.
Weakness:
Price is higher.
Takes space.
If you want something that feels high-end and modern, this is it.
Strengths:
The AI scan adjusts really well.
Stretch program is excellent.
Design looks like modern furniture.
Weakness:
Price is higher.
Takes space.
If you want something that feels high-end and modern, this is it.
A
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“Space saving really works”
Tôi sợ ghế to chiếm phòng khách. Nhưng khi ngả ra không cần nhiều khoảng phía sau. Rất bất ngờ.
S
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(1/0)
A reliable U.S. brand
The Osaki AI Xrest is truly the smartest massage chair I’ve ever used. It scans your body and adjusts intensity precisely for each area. Built-in AI technology and fatigue sensors make every session feel customized. A reliable U.S. brand with a full 3-year warranty and 48-month interest-free financing. Absolutely no complaints!
S
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Five stars all around
We recently purchased the Osaki AI Xrest and it has completely exceeded our expectations! The massage options are incredibly versatile—ranging from full-body relaxation to targeted relief for sore areas. As someone tall, I really appreciate the adjustable leg extension—it makes a huge difference in comfort.
The white glove delivery service was also top-notch. The team was professional, punctual, and made setup effortless. If you’re in the market for a massage chair, I highly recommend visiting Tittac. Their staff was extremely knowledgeable and helped us choose the perfect chair without any pressure. Five stars all around!
The white glove delivery service was also top-notch. The team was professional, punctual, and made setup effortless. If you’re in the market for a massage chair, I highly recommend visiting Tittac. Their staff was extremely knowledgeable and helped us choose the perfect chair without any pressure. Five stars all around!
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