Name: Osaki OS-AI Vivo 4D+2D Massage Chair
Brand: Osaki
SKU: Vivo
Availability: InStock

Discover next-generation relaxation with the Osaki OS-AI Vivo 4D + 2D Massage Chair. Perfectly engineered, this chair combines cutting-edge AI technology with the art of massage to deliver the ultimate comfort experience.

Osaki AI Vivo Massage Chair AI Technology

AI Smart Technology

The integrated health sensors gather body tension and stress data. The AI system analyzes the results to create a customized massage program tailored to your body’s needs.

Self-Adaptive Flexible SL Track

The combination of flexible SL track and extendable structure maximizes spinal decompression while providing full coverage from neck to thighs for a more complete massage experience.

52 Air Cells Full Body Compression

Strategically placed 52 air cells provide comprehensive compression massage, promoting circulation, reducing muscle tension, and enhancing relaxation.

Surround Bluetooth Speakers

Connect any smart device to Vivo’s premium dual surround speakers to enjoy your favorite music or calming sounds during each massage session.

4D + 2D Dual Mechanism Technology

The 4D rollers deliver deep, precise massage along the back, while 2D rollers provide consistent kneading to the glutes and upper hamstrings for total relaxation.

Health Detection

Real-time health monitoring detects heart rate, oxygen levels, microcirculation, and fatigue index, allowing the AI system to adjust massage intensity to suit your current body condition.

Lumbar Heat Therapy

Carbon fiber heating pads apply gentle warmth to the lower back, loosening muscle tension and enhancing the effectiveness of your massage session.

Convenient Armrest Control Panel

Quickly adjust common settings like recline, massage modes, and heat levels using the intuitive control panel built into the chair’s armrest.

Specialized Triple Foot Rollers

Acupressure rollers stimulate key reflex zones from heel to toes, working together with air compression to relieve tension and promote better circulation in the feet.

Three Arm Rollers

Gently knead muscles, tendons, and pressure points in the arms to reduce fatigue and encourage better blood circulation with targeted rolling action.

8-Inch Touchscreen Controller

Easily navigate programs and adjust settings using the user-friendly 8-inch touchscreen remote for effortless control over your massage experience.

Wireless Charging Pad

Charge your smartphone effortlessly while relaxing, thanks to the integrated wireless charging pad and USB port.

Manufacturer Limited Warranty

Osaki Massage Chair Warranty

Osaki massage chairs are covered against defects in materials and workmanship under normal residential use. Coverage begins on the original purchase date and applies only to the original purchaser.

Warranty Coverage

3-Year Limited Warranty

Year 1: In-home service, parts, and labor
Years 2–3: Replacement parts only

5-Year Limited Warranty

Years 1–3: In-home service, parts, and labor
Years 4–5: Replacement parts only

Warranty coverage varies by model. Please refer to the product specifications to confirm whether the chair includes the 3-year or 5-year limited warranty.

What Is Not Covered

Physical, accidental, or cosmetic damage
Commercial, corporate, rental, or institutional use
Misuse, neglect, improper maintenance, or failure to follow instructions
Unauthorized repairs, alterations, or modifications
Electrical disturbances, power surges, or loss of power
Environmental damage, including rust, corrosion, fire, flood, wind, hail, earthquake, or tornado
Shipping or handling damage
Normal wear, including fading, fabric pilling, stitching, Velcro, and zippers
Products purchased from unauthorized resellers

Osaki warranties are non-transferable and apply only to the original purchaser. Loss of use while the product is being inspected or repaired is not covered.

Need Warranty Service?

Contact TITTAC Customer Support with your order number and a description of the issue. Photos or videos may be requested to assist with diagnosis. Our team will help coordinate the appropriate warranty service with Osaki.

Call TITTAC: 800-928-4331

Massage Chair Delivery & Returns

Shipping, Exchanges & Returns

Review the delivery options, inspection requirements, and 30-day exchange and return terms for TITTAC massage chairs.

Free Curbside Delivery 48 contiguous United States

Estimated Delivery Generally 7–10 days

White Glove Available Additional charge applies

30-Day Policy Prior approval required

Free Curbside Freight Delivery

Massage chairs include free curbside freight delivery to the 48 contiguous United States. Delivery is generally estimated at 7 to 10 days, but timing may vary by product availability, destination, and freight carrier schedule.

Curbside delivery is made to the curb, driveway, or nearest safe exterior location accessible by the freight truck.

Curbside delivery does not include:

Moving the chair inside the home
Stairs, upper floors, or room placement
Unpacking or assembly
Removal of boxes and packaging materials

The customer is responsible for arranging sufficient help and equipment to move the chair from the delivery location into the home.

White Glove Delivery

White Glove Delivery is available for an additional charge. Pricing and included services vary by chair model, delivery address, and local service provider.

The chair is delivered through a local delivery and assembly provider
The provider contacts the customer to arrange an appointment
In-home delivery and assembly are provided according to the confirmed service level
Stairs, room placement, unpacking, and packaging removal must be confirmed in advance

White Glove Delivery generally adds 7 to 10 days to the regular delivery estimate. All White Glove charges are non-refundable once the service has been arranged.

Alaska & Hawaii

Free shipping does not apply to Alaska or Hawaii. Please contact TITTAC before ordering to confirm available delivery options and receive a freight quote.

Inspect Your Delivery

Inspect the packaging and visible condition of the chair before signing the delivery receipt.

Note all visible damage clearly on the delivery receipt
Take photos of the packaging, shipping labels, damage, and receipt
Contact TITTAC as soon as possible
For severe damage, contact TITTAC before refusing delivery whenever possible

Signing without a damage notation may limit the ability to file a successful freight claim. Concealed damage or functional issues discovered after unpacking should be reported promptly.

30-Day Exchanges & Returns

A massage chair may be requested for exchange or return within 30 days from the purchase date. TITTAC approval and return instructions are required before the chair is shipped back.

Return for a Refund

The customer is responsible for the original outbound freight cost
The customer is responsible for return freight
Applicable freight charges will be deducted from the refund
White Glove Delivery charges are non-refundable

Exchange for Another Chair

Price differences are adjusted according to the replacement chair
Applicable freight charges are the customer's responsibility
Higher- and lower-priced exchanges may have different freight treatment
White Glove service for a replacement chair is charged separately

Returned chairs must be securely packaged for freight transport. The customer is responsible for damage caused by improper return packaging.

Refused or Undeliverable Shipments

Customers may be responsible for outbound freight, return freight, redelivery, storage, and any White Glove charges already incurred when delivery is refused without approval, an appointment is missed, or an incorrect or incomplete address is provided.